NEMT FAQ — Wheelchair Transportation Questions | Tiger Transports Peoria, AZ

Question 1

What is non-emergency medical transportation (NEMT)?

Accepted Answer

Non-emergency medical transportation (NEMT) provides safe, reliable rides to medical appointments and other destinations for people who cannot use standard transportation due to a disability, mobility limitation, or medical condition. Unlike ambulance services, NEMT is for situations that are not life-threatening emergencies — such as dialysis appointments, doctor visits, hospital discharges, and skilled nursing transfers.

Question 2

Who do you serve?

Accepted Answer

We primarily serve seniors, people with disabilities, and individuals who use wheelchairs or other mobility aids. We also serve patients being discharged from hospitals or transferred between care facilities. If you or a loved one needs safe, dignified transportation to a medical appointment or other destination, we're here to help.

Question 3

What areas do you serve?

Accepted Answer

We are based in Peoria, Arizona and serve the greater Phoenix Metro area — including Glendale, Surprise, Sun City, Avondale, Goodyear, Litchfield Park, and Phoenix. If you're unsure whether we cover your area, give us a call at 602-499-2975 and we'll let you know.

Question 4

What are your hours of operation?

Accepted Answer

We are available every day of the week from 5:00 AM to 11:00 PM. This includes weekends and most holidays, so we can accommodate early morning dialysis runs, late-evening hospital discharges, and everything in between.

Question 5

Are your vehicles wheelchair accessible?

Accepted Answer

Yes — every vehicle in our fleet is fully wheelchair accessible. Our vehicles are equipped with ramps or lifts, floor-mounted tie-down systems, and safety restraints to secure wheelchairs during transport. We can accommodate standard manual wheelchairs, power wheelchairs, and most scooters.

Question 6

What types of vehicles do you use?

Accepted Answer

We use wheelchair-accessible vans that are purpose-built for non-emergency medical transportation. All vehicles are regularly inspected and maintained to ensure your safety and comfort. Our vehicles are climate-controlled so you're comfortable year-round — especially important during Arizona summers.

Question 7

Can a family member or caregiver ride along?

Accepted Answer

Yes, a companion or caregiver is welcome to ride along at no additional charge. We understand that many of our passengers feel more comfortable with a familiar face, and we're happy to accommodate that.

Question 8

Can you transport passengers with oxygen or other medical equipment?

Accepted Answer

In many cases, yes. Please let us know when booking if you or your loved one uses oxygen, a ventilator, or other medical equipment. We'll confirm whether we can safely accommodate your specific needs before the trip.

Question 9

How do I schedule a ride?

Accepted Answer

The easiest way to book is to call us directly at 602-499-2975. We're available every day from 5AM to 11PM — no automated phone trees, just a real person ready to help. You can also send us a message through our contact form and we'll follow up promptly.

Question 10

How far in advance should I schedule?

Accepted Answer

We recommend scheduling at least 24–48 hours in advance when possible. This allows us to confirm availability and ensure we have the right vehicle ready for you. That said, we do our best to accommodate same-day requests — call us and we'll let you know what's available.

Question 11

Can I set up recurring rides for regular appointments?

Accepted Answer

Absolutely. Many of our passengers have recurring dialysis or therapy appointments and we're happy to set up a regular schedule. Once we know your routine, we'll coordinate everything so you don't have to call each time. Just let us know your schedule when you call.

Question 12

Will the driver wait for me at my appointment?

Accepted Answer

Yes. For medical appointments where the duration is uncertain, our drivers will wait for you. When you book, let us know the nature of your appointment so we can plan accordingly. We want to make sure you have a ride home when you're done — not just a ride there.

Question 13

What is your cancellation policy?

Accepted Answer

We ask that you notify us as soon as possible if you need to cancel or reschedule. We understand that medical situations can change unexpectedly, and we'll always do our best to work with you. Please call us at 602-499-2975 to cancel or make changes to your booking.

Question 14

Do you accept insurance or Medicaid?

Accepted Answer

Please call us at 602-499-2975 to discuss your specific insurance situation. Coverage for NEMT services varies depending on your plan, provider, and the nature of the trip. We're happy to help you understand your options and work with you to find the best solution.

Question 15

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods. Please call us at 602-499-2975 to discuss payment options when booking your ride. We want to make sure transportation is as accessible as possible for everyone we serve.

Question 16

How much does a ride cost?

Accepted Answer

Pricing depends on the distance, type of service, and specific needs of the trip. Call us at 602-499-2975 for a quote — we'll give you a clear, upfront price before your ride so there are no surprises.

Frequently Asked Questions

General & About NEMT

Vehicles & Accessibility

Scheduling & Booking

Insurance & Payment

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